We did not enjoy our stay here unfortunately, our room was very old, dirty and very messy. Walls were stained and marked. Bathroom door had stains and lock did not work. Shower fan looks straight onto neighbouring balcony and was filthy. The sofa was extremely uncomfortable. The windows had sticky fingerprints over them and stickers stuck on. Our kitchen cupboard had burn marks and stains accompanied by a microwave from 1994. The bed was clean and comfortable which was great at least, however bedroom carpet was stained with yellow marks and walls were black. We had items taken from the room and were told nobody was in our room other than room service who are admitted they did not take any items. This is still being resolved. Front of house staff are excellent and did everything they could to make our stay more pleasant and issued a refund for 1 night. Location is perfect, service of lobby staff perfect.
Gareth Day
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February 27, 2026
Good location. Right in the heart of the city. Everything was just a short walk away.
The staff were great... respectful and helpful.
The room was clean, Comfortable bed, and everything in the room worked as it should. There were plenty of clean towels and extra blankets if you needed them.
More then adequate for the price paid.
The only real downfalls were, the room was dated.
It was a little run down and could use a lick of paint, some new carpet and bench tops, and the parking is off-site on the opposite side of the block.
Other than that, easy check in and check out with great restaurants and entertainment in very close proximity.
Will Waters
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February 10, 2026
Rooms pretty dated - well past its time. The hotel staff are really friendly, but room doesn’t have AC, it’s pretty loud outside too. The room doesn’t seem very clean either. Location is excellent but really would expect more for the amount we paid. The WiFi does not work and some documents containing sensitive information were removed from my room without consent.
P
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November 13, 2025
I had a very pleasant experience at Mercure Hotel. Check-in was excellent — fast, efficient, and completely hassle-free. The room was clean and well-prepared, offering a comfortable base for my trip.
Location is a major highlight: right opposite McDonald's, with the Night 'n Day convenience store and NZ Post just on the corner. There are plenty of cafes, eateries, and clothing stores featuring New Zealand designers within walking distance, making it ideal for both leisure and shopping.
The staff were incredibly helpful and friendly. A standout moment was when they assisted me in locating my lost mobile phone — truly above and beyond!
Wi-Fi performance was average. In the evenings, it fluctuated noticeably and made it difficult to stay connected — likely due to high usage. It was better in the mornings, but the inconsistency was frustrating, especially when trying to get things done online.
The shower could use some maintenance, as the water flow was uneven — possibly due to lime buildup — and even at full temperature, it could have been hotter.
Despite these issues, I thoroughly enjoyed my stay and would definitely return. Mercure Hotel offers great value, a prime location, and warm hospitality.
Mon Mons
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December 16, 2025
Got ripped off an extra $85 for their parking. They charged our room but didn't on-pay Wilson Parking.
Staff were friendly but uninterested.
We had asked for parking as it was advertised that they had it. They don't but apparently have a reciprocal agreement with Wilson Parking. We had to drive to a Wilson parking building around the corner. Parked there. Was given assurances from this hotel that the parking was covered (we still have the bit of paper confirming our room will be charged). Room was charged but they didn't on-pay parking building.
Room was average at best.
Breakfast was included. Woke up and went to breakfast. No kitchen. Breakfast was at a sister hotel a few minutes walk away. Was ok.
Left Wellington and returned home. 3 weeks later I've received a fine from Wilson Parking saying we didn't pay for parking during our stay. Explained the hotel was covering this cost. We had proof and had charged us but they don't want to know. SO DISGUSTING. Sooooo dodgy. Avoid this hotel at all costs.
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130 Victoria Street, Te Aro, Wellington 6142, New Zealand
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We did not enjoy our stay here unfortunately, our room was very old, dirty and very messy. Walls were stained and marked. Bathroom door had stains and lock did not work. Shower fan looks straight onto neighbouring balcony and was filthy. The sofa was extremely uncomfortable. The windows had sticky fingerprints over them and stickers stuck on. Our kitchen cupboard had burn marks and stains accompanied by a microwave from 1994. The bed was clean and comfortable which was great at least, however bedroom carpet was stained with yellow marks and walls were black. We had items taken from the room and were told nobody was in our room other than room service who are admitted they did not take any items. This is still being resolved. Front of house staff are excellent and did everything they could to make our stay more pleasant and issued a refund for 1 night. Location is perfect, service of lobby staff perfect.
Good location. Right in the heart of the city. Everything was just a short walk away. The staff were great... respectful and helpful. The room was clean, Comfortable bed, and everything in the room worked as it should. There were plenty of clean towels and extra blankets if you needed them. More then adequate for the price paid. The only real downfalls were, the room was dated. It was a little run down and could use a lick of paint, some new carpet and bench tops, and the parking is off-site on the opposite side of the block. Other than that, easy check in and check out with great restaurants and entertainment in very close proximity.
Rooms pretty dated - well past its time. The hotel staff are really friendly, but room doesn’t have AC, it’s pretty loud outside too. The room doesn’t seem very clean either. Location is excellent but really would expect more for the amount we paid. The WiFi does not work and some documents containing sensitive information were removed from my room without consent.
I had a very pleasant experience at Mercure Hotel. Check-in was excellent — fast, efficient, and completely hassle-free. The room was clean and well-prepared, offering a comfortable base for my trip. Location is a major highlight: right opposite McDonald's, with the Night 'n Day convenience store and NZ Post just on the corner. There are plenty of cafes, eateries, and clothing stores featuring New Zealand designers within walking distance, making it ideal for both leisure and shopping. The staff were incredibly helpful and friendly. A standout moment was when they assisted me in locating my lost mobile phone — truly above and beyond! Wi-Fi performance was average. In the evenings, it fluctuated noticeably and made it difficult to stay connected — likely due to high usage. It was better in the mornings, but the inconsistency was frustrating, especially when trying to get things done online. The shower could use some maintenance, as the water flow was uneven — possibly due to lime buildup — and even at full temperature, it could have been hotter. Despite these issues, I thoroughly enjoyed my stay and would definitely return. Mercure Hotel offers great value, a prime location, and warm hospitality.
Got ripped off an extra $85 for their parking. They charged our room but didn't on-pay Wilson Parking. Staff were friendly but uninterested. We had asked for parking as it was advertised that they had it. They don't but apparently have a reciprocal agreement with Wilson Parking. We had to drive to a Wilson parking building around the corner. Parked there. Was given assurances from this hotel that the parking was covered (we still have the bit of paper confirming our room will be charged). Room was charged but they didn't on-pay parking building. Room was average at best. Breakfast was included. Woke up and went to breakfast. No kitchen. Breakfast was at a sister hotel a few minutes walk away. Was ok. Left Wellington and returned home. 3 weeks later I've received a fine from Wilson Parking saying we didn't pay for parking during our stay. Explained the hotel was covering this cost. We had proof and had charged us but they don't want to know. SO DISGUSTING. Sooooo dodgy. Avoid this hotel at all costs.